購物流程 Shopping Flow

退款

如　閣下在收到貨品時發現貨品有所損壞，請即時發電郵致cs@818eshop.com 或致電 852- 69936247 通知本公司。

顧客須將損壞貨品及相關收貨單退回本公司檢查，方可安排貨品退換或退款。

貨品只可退換一次。在檢查退回的損壞貨品及證明文件後，本公司保留拒絕退款或退換貨品的權利。

如因郵遞失誤而導致貨品遺失或損毀，本公司恕不負上任何責任。

5) 一般事項**

所有貨品售完即止。如有任何貨品售罄，本公司將不會作出事前通知。

本公司保留不時修改和修訂售價、送貨收費及網上購物條款及細則的權利，並毋須作出事前通知。

如有爭議，本公司保留最終決定權。

Shopping Flow

Shipment/Delivery

As a customer, you have the option to choose the shipping option that works best for you. We provide courier delivery service and local pick-up. Customers are not required to pay any delivery charge when choosing the local pick-up. For courier delivery service, the cost depends on your selected shipping option and the destination.

1.	Courier Delivery

1.1)	Local Delivery Service The products will be delivered by Local courier within 3 to 10 days after our email confirmation, to the destination provided by customer. Each order will be delivered to ONE destination only. If the delivery is failed, an email notification will be sent to customer, with the self pick-up information at our office. Customer is required to show HKID card or passport and the order confirmation email for product collection. If the product is not collected in six months, we reserve the right to handle the products by our discretion and will not be responsible for any loss it might incur to the customer. The delivery service will not be provided if the postal address is a Post Box or Post Office. Please sign on the delivery note to confirm the product is under good condition.
1.2)	International Delivery Service
	We also provide non-local delivery service. For the countries at service and the delivery charge, please refer to the shopping cart while placing order. The charges vary from different products and quantities.
	Under normal situation, the products will be delivered by EMS within 3 to 10 working days after our email confirmation, to the destination provided by customer. If the delivery is failed, an email notification will be sent to customer, with the self pick-up information at our office. Customer is required to show HKID card or passport and the order confirmation email for product collection. If the product is not collected in six months, we reserve the right to handle the products by our discretion and will not be responsible for any loss it might incur to the customer. The delivery service will not be provided if the postal address is a Post Box or Post Office.
1.3	Change of Delivery Address

	Please e-mail or telephone our office if you want to change your delivery address after order confirmation. You may have to pay for the extra cost incurred. Once the order is dispatched to the courier, we will not accept any request for the change of delivery address. We are not responsible for any loss it might incur to the customer.

2.	Self Pick-Up

	Customer can choose the self pick-up option for the online order or authorize someone on your behalf to pick up the order.

2.1	Self Pick-Up

	Once your order is ready for pick-up, we will inform you the pick-up details. You are required to print the order confirmation and have it with you to our office for picking up your order. If you forgot to bring your order confirmation with you, we might request you to produce your HKID card for verification in order to protect your interest from any unauthorized collection.

2.2	Authorized Collection

	You may authorize someone on your behalf to collect the order for you. You are required to provide the order confirmation and your authorization letter to your representative. The name and HKID Card number of the authorized representative have to be written in your authorization letter together with copy of your HKID card. We will request your representative to produce his / her HKID Card for verification.

2.3	Collection Hours

	Please refer to our Office Working Hours.

3.	Change of Delivery Method

	3.1) If you have any questions on the courier or the delivery charges, please call us or e-mail to us for enquiry. 3.2) Once the order is dispatched to the courier, we cannot accept any request for the change of delivery method, including change of other courier company or change from self-pick up to courier delivery. 3.3) If customers insist on changing the delivery method to self pick-up, we may arrange for that only if the order has not been dispatched. However, the paid delivery charge will not be refunded. We reserve the right to deny any change request once the order is confirmed and will not be responsible for any loss it might incur to the customer.

4.	Damaged Products Exchange / Refund

4.1	If there is any damage when the product delivered, please contact us by email cs@818eshop.com or calling 852- 69936247 immediately.

4.2	Customer should return the damaged products and delivery invoice to us for investigation, in order to process the redemption or refund.

4.3	All products can be exchanged once only. After checked the returned damaged products and certifications, our company reserves the right to reject the exchange or refund request.

4.4	Please be reminded that we will not be responsible for any damage or lost of products occurred by postal failure.

5.	Remarks

5.1	All items are available until stock lasts. No prior notice will be post for any out-of-stock products.

5.2	We reserve the rights to change the product information and price, delivery charge and shopping terms and conditions anytime without prior notice.

5.3	We reserve the right to make all final decisions if any dispute arises.